Shipping policy
At SÉRÉAL, we are committed to delivering your order with care and precision, wherever you are in the world. Please read our shipping policy carefully before placing your order.
Worldwide Shipping
We offer international shipping to most countries worldwide. Availability of delivery to your location will be confirmed during checkout. If you have any questions regarding shipping to your country, feel free to contact us prior to placing your order.
Shipping Methods
All orders are shipped via Omniva, and upon arrival in the destination country, they are handed over to a local delivery partner. Depending on your country, we offer the following shipping options:
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Economy Shipping
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Standard Shipping
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Premium Shipping
Not all shipping methods are available in every country. You will see the available options for your destination at checkout.
Order Processing
Orders are processed within 3–5 business days after payment confirmation. Custom-made or pre-order items may require additional time; any extended processing times will be specified on the product page.
Delivery Time
Delivery times vary depending on the destination country and selected shipping method. Estimated delivery timelines will be displayed during checkout. Please note that delivery estimates are provided as a guideline and are not guaranteed.
Shipping Costs
Shipping rates are calculated based on the destination country and the chosen shipping method. All shipping fees will be shown clearly at checkout before you complete your order.
Customs Duties & Taxes
SÉRÉAL is not responsible for any customs fees, import duties, taxes, or other charges incurred upon delivery. These costs are the responsibility of the recipient and may vary by country. We recommend checking with your local customs office for further information before placing an order.
Shipping Address
Please ensure that your shipping address is complete and correct. We are not liable for delays or losses resulting from incorrect or incomplete address information.
Questions or Assistance
If you have any questions about your order or shipping, please contact us at info@serealeu.com. We are always here to help.